The Biometric Records Section (BRS) is currently in the process of updating its Livescan information.
Please contact livescan@vsp.virginia.gov for all inquiries about Livescan.
May 2022 – New IDS Livescan Software Update Notification
IDS Software Update 3.8.1.8 will be deployed to all IDS Criminal Based Livescans as of May 2022. A new Charge Entry Screen will be deployed to assist in the entry of charges. Please see the document below for instructions on how to use the new screen.
File Name: IDSV3.8.1.8ReleaseNotes.pdf
May 2022 – New IDS Livescan Software Update Notification
IDS Software Auto Update feature will be deployed to all IDS based Livescans. Please see the document below for instructions on how to respond to the Auto Update software.
File Name: IDNetworksUpdater.pdf
Livescan Help
All current LiveScan customers, please contact the VSP Network Operations Center (NOC) at (804) 674-2028 for all LiveScan equipment issues or processing errors. The NOC technician will forward you to the Special Processing & Analytical Support Section (SPASS) – Livescan Engineer for assistance.
Operating hours are 8:00 a.m. – 4:30 p.m., Monday – Friday.
After Hours Support
All calls received after 4:30 p.m. will be triaged by a (NOC) technician and sent to an on-call Livescan engineer based on severity. The on-call VSP LiveScan Engineer will be available 24 hours/ 7 days a week for Emergency assistance.
All concerns regarding LiveScan can be sent via e-mail livescan@vsp.virginia.gov. All e-mails will be reviewed within 24 hours by a VSP LiveScan Engineer.
- All low severity calls received after operating hours will be addressed at the start of the next business day.
- If you own an i3 or an Idemia/Morpho Livescan Unit, please contact your vendor for hardware and software support first.
LIVESCAN FORMS
- All criminal history modifications and/or corrections must be sent in by the arresting agency via a SP-327 form.
- Blank fingerprint card media can be ordered using a FBI requisition form.
- Virginia manual fingerprint cards (Criminal Arrest – SP-180) can be ordered from VSP via a SP-228 requisition form.
- Request for Fingerprint Scanner Supplies – ID Networks Order Form
NOTE: PRINTER SUPPLIES ARE CONSIDERED CONSUMABLES AND ARE NOT SUPPLIED BY THE VIRGINIA STATE POLICE.
Contacts for Fingerprint and Criminal History Questions
- All inquiries about applicant background checks on non-Virginia residents should contact our vendor, Fieldprint.
- All inquiries about applicant background check results should be directed to: background_checks@vsp.virginia.gov
- All inquiries about applicant accounts should be directed to: ncjihelp@vsp.virginia.gov
- All inquiries pertaining to a received “Unapplied Criminal History Report” should be directed to the CCH Hold File Section at (804) 674-4664.